FAQs

  • How long will it take to complete my order?

All of our products are custom made and hand stamped, one letter or symbol at a time. Therefore please allow 10-15 days to ship. If you need your order expedited please email us at northerntidesstudio@gmail.com.

 

  • How should I take care of my jewelry?
  1. We recommend using one of our cleaning cloths to keep your product in good condition. Get our cleaning cloth here. 
  2. Make sure to avoid submerging your jewelry in water as this will cause inks to fade over time. 
  3. Remove your jewelry before household cleaning. The metals may react to some chemicals. 
  4. Brass jewelry will patina over time and may turn on your skin. This is normal and not harmful. If you wish to prevent this, apply a layer of clear nail polish to your jewelry. It will create a barrier between the jewelry and your skin.

 

  • What is your return policy?

Part of the appeal of custom hand stamped jewelry is that no two pieces are identical.

Please be advised that each letter or symbol is hand stamped, therefore the spacing, depth, and alignment may not be “perfect.”

Each item is unique and made exclusively for you. Therefore no returns, refunds or exchanges are available unless an error was made by Northern Tides.

Once your item has gone into production we are unable to accept cancellation requests or changes to text or design.

Please check all spelling before submitting your custom request. 

 

 

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