FAQs
- How long will it take to complete my order?
All of our products are custom made and hand stamped, one letter or symbol at a time. Therefore please allow 10-15 days to ship. If you need your order expedited please email us at northerntidesstudio@gmail.com.
- How should I take care of my jewelry?
- We recommend using one of our cleaning cloths to keep your product in good condition. Get our cleaning cloth here.
- Make sure to avoid submerging your jewelry in water as this will cause inks to fade over time.
- Remove your jewelry before household cleaning. The metals may react to some chemicals.
- Brass jewelry will patina over time and may turn on your skin. This is normal and not harmful. If you wish to prevent this, apply a layer of clear nail polish to your jewelry. It will create a barrier between the jewelry and your skin.
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What is your return policy?
Please be aware that all our jewelry is individually hand crafted; there will be some variations in color and texture between the product photos and the piece(s) you purchase.
If you are unhappy with your purchase please contact us and we will be happy to accept a return within two weeks of receipt.
- What is your repair policy?